Voice AI · Quality & coaching
Voice Copilot.
A shared standard for every conversation.
The project story
From a question
to a working idea.
The problem
Contact centres increasingly bring human and AI agents into the same customer journey. Voice Copilot explores how both can be evaluated against a shared quality rubric, with real-time feedback and coaching.
The approach
The prototype connects conversation analysis with quality review so teams can move from reviewing a call to understanding what needs attention. It treats coaching as part of the workflow, with people retaining responsibility for interpretation and follow-up.
Context
Hackathon prototype · Built for the NVIDIA India Agentic AI Open Hackathon with Team Bricolage: Akshey Walia, Suraj Srivastava and Jai Goyal.